We aim to answer all of your questions in relation to placing an order, about any current orders or anything else here. If you can’t find the answer below please contact us.
How much is delivery?
Delivery starts at just £5.95 per order, if you spend over £175 the delivery is free.
How fast does it take to personalise an order?
Our personalisation times typically are 2-4 working days however some items do require a 5-7 working day lead time.
How fast is delivery?
Delivery will either be Royal Mail 48 hours or Tracked 24 hour delivery dependent on the value of the items.
Do you do corporate orders/Logos on bottles?
We can do both corporate orders whether it's buying a range of alcohol gifts for clients through to bottles for your staff and we can also put company logos on bottles, please get in touch with us if you'd like this.
Can I return or get a refund for an item?
If an item is faulty we can offer you a full refund or replacement, for non personalised items if you are not happy with the item you can return it to us as long as it’s in it’s original condition and packaging. For personalised items we can only refund those which are faulty.
I want to order lots of items can I do this?
Of course, you can order as many as you like on our site, if you have a bulk order and would prefer to get in touch do so via our contact page, we can often offer a discount on large orders too.
Can I pick up my order from your London offices?
Our products are not produced in our London office but in our facility outside of London and so we cannot offer this, our London offices are where our customer services/marketing team work from.
I’m looking for an alcohol that’s not listed on your site, do you sell it?
We do stock a wide range of alcohols and often can get hold of ones for you so please do get in touch with us and we can see if we can help you out.